Policies
Refund Policy
All Sales Are Final
Thank you for shopping with Fractal Visions. We appreciate your business. Please review our refund policy for physical products before making a purchase.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact our customer support team with the widget for customer support located at the bottom right of the website within 7 days of receiving the product. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund at our discretion.
By making a purchase with Fractal Visions, you acknowledge and agree to the terms of this refund policy.
Refund Policy for NFTs (Non-Fungible Tokens)
All Sales Are Final - Blockchain Transactions Are Irreversible
Thank you for participating in the world of digital art and collectibles with Fractal Visions. Please carefully review our refund policy for NFTs before making a purchase.
Ownership and Transfer
Ownership of NFTs is transferred immediately upon purchase to the buyer's blockchain wallet. It is the responsibility of the buyer to secure their wallet and private keys. We are not responsible for any loss or theft of NFTs due to the buyer's failure to maintain the security of their wallet.
By purchasing NFTs on Fractal Visions, you acknowledge and agree to the terms of this refund policy and the inherent characteristics of blockchain transactions.
Privacy Policy
Effective Date: January 1st, 2021
Welcome to Fractal Visions. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data. By using our services, you consent to the practices described in this policy.
Information Collection
Initial User Profile Setup: When you create an account or user profile on our platform, we may collect the following types of personal information, which may include but is not limited to:
Name
Email address
Username and password
Profile picture
Contact information
Wallet Address
Third-Party Websites: Our website may contain links to third-party websites or services that have their own policies regarding data collection. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites before providing any personal information.
Use of Information
We may use the collected data for various purposes, including but not limited to:
Order processing and fulfillment
Providing customer support and responding to inquiries
Sending marketing communications, updates, and promotional offers
Analyzing user behavior to improve our services
Complying with legal obligations
Data Sharing
We may share your data with third parties under the following circumstances:
With service providers and business partners who assist us in delivering our services.
To comply with legal requirements or respond to legal requests.
In connection with mergers, acquisitions, or business transfers.
With your consent for specific purposes.
User Rights
You have certain rights regarding your data, including the right to:
Access and review your personal information.
Correct inaccuracies in your data.
Request deletion of your data (subject to legal requirements).
Opt-out of certain data processing activities, such as marketing communications.
To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in the "Contact Information" section below.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Effective Date" at the top of this policy will be revised accordingly. We may also notify you of significant changes via email or other means.
By using our services, you acknowledge that you have read and agree to this Privacy Policy, and you consent to the collection and use of your personal information as described herein.
Fractal Visions Marketplace - Terms of Service
Effective Date: January 1st, 2021
Welcome to Fractal Visions Marketplace, an online platform dedicated to impact initiatives from creators across various domains, including audio, visual, artificial intelligence, regenerative finance & agriculture, decentralized space & science, and gaming. These Terms of Service ("Terms") govern your use of our platform. By accessing or using the Fractal Visions Marketplace, you agree to abide by these Terms.
Purpose of the Platform
Fractal Visions Marketplace serves as a marketplace for creators and projects within the specified categories to showcase and sell their products, including physical merchandise and NFTs. We aim to support the creator economy by providing a platform for innovation, collaboration, and impact.
Marketplace Fee and Rewards Pool
Part of the marketplace fee collected from transactions on the official Fractal Visions NFT marketplace will be allocated to a rewards pool. This rewards pool is designed to benefit participants within the ecosystem, including creators, contributors, and users. The rewards will be distributed retroactively and periodically in the future as the platform development grows with new innovative builders who also attribute to the attention and popularity of others who making an impact.
Prohibited Conduct
We are committed to maintaining a safe and fair environment for all users. Prohibited conduct includes, but is not limited to:
Malicious behavior aimed at manipulating users or funding opportunities within the Fractal Visions ecosystem.
Fraudulent or deceptive practices.
Violation of intellectual property rights.
Harassment, hate speech, or any form of discrimination.
Unauthorized access to or use of others' accounts or information.
Removal of Bad Actors
If we suspect or identify any user engaging in malicious behavior or violating these Terms, we reserve the right to take appropriate action, which may include:
Temporary or permanent suspension of the user's account.
Removal of content that violates these Terms.
Legal action, if necessary.
We encourage users to report any suspicious or harmful behavior to us promptly so that we can take appropriate action.
Thank you for being part of the Fractal Visions community. We look forward to supporting impactful initiatives and fostering collaboration across various creative domains.
Shipping Policy for Physical Products
Thank you for choosing Fractal Visions for your shopping needs. Our shipping policy is designed to provide clarity on how we handle the delivery of physical products purchased from our platform.
Shipping and Delivery Times
Our products typically take 2-4 weeks to be delivered from the date of purchase. This is an estimated delivery time, and while we strive to meet these expectations, delays may occasionally occur due to unforeseen circumstances such as shipping carrier issues, customs clearance, or other factors. Please note that delivery times may vary depending on your location and the product's origin.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, we are committed to resolving the issue promptly. Please contact our customer support team with the widget for customer support located at the bottom right of the website within 7 days of receiving the product. We will work with you to assess the damage or defect and provide an appropriate resolution. This may include sending a replacement product or issuing a refund, at our discretion.
By making a purchase with Fractal Visions, you acknowledge and agree to the terms of this shipping policy, as well as our refund policy, which governs all sales of physical products on our platform. Thank you for choosing us, and we appreciate your business.
Contact Information Policy
Effective Date: January 1st, 2021
At Fractal Visions, we are committed to ensuring that your privacy is respected and protected. This Contact Information Policy outlines how we collect, use, and protect your contact information in compliance with European Union (EU) standards and the General Data Protection Regulation (GDPR).
Collection of Contact Information
1.1 Consent:
We collect your contact information, such as your name, email address, phone number, and mailing address, only with your explicit consent. You provide this information voluntarily through forms on our website, such as registration, contact, or newsletter sign-up forms.
1.2 Cookies and Tracking:
We may collect limited contact information indirectly through the use of cookies and other tracking technologies, as described in our Cookie Policy. This information is used for analytical and marketing purposes and is also governed by this policy.
Use of Contact Information
2.1 Communication:
We may use your contact information to communicate with you, respond to your inquiries, provide updates about our services, and deliver transaction-related information.
2.2 Marketing and Promotions:
With your explicit consent, we may use your contact information to send you marketing communications, newsletters, and promotional offers. You have the right to opt-out of these communications at any time.
2.3 Legal and Operational Necessity:
We may use your contact information to comply with legal obligations, enforce our Terms of Service, or protect the rights, privacy, safety, or property of Fractal Visions users, or the public.
Protection of Contact Information
3.1 Data Security:
We implement appropriate technical and organizational measures to protect your contact information from unauthorized access, disclosure, alteration, or destruction.
3.2 Third-Party Processors:
We may use trusted third-party service providers to assist with data processing, such as email delivery, customer relationship management, and analytics. These providers are contractually obligated to safeguard your contact information and comply with GDPR requirements.
Your Rights
5.1 Access and Correction:
You have the right to access and correct any inaccuracies in your contact information that we hold.
5.2 Withdrawal of Consent:
You have the right to withdraw your consent for the collection and use of your contact information for marketing purposes at any time.
5.3 Deletion:
You may request the deletion of your contact information in certain circumstances, as provided by GDPR.
* THIS IS A 24 HOUR CUSTOMER SUPPORT LINE FOR ASSISTANCE *
Thank you for trusting Fractal Visions. We are committed to respecting your privacy and protecting your contact information in accordance with EU standards and the GDPR.
Was this helpful?