# Policies

### Refund Policy

**All Sales Are Final**

Thank you for shopping with **Fractal Visions.** We appreciate your business. Please review our refund policy for physical products before making a purchase.

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#### All Sales are Final

* Once a purchase is made, it is considered final and non-refundable. We do not accept returns or offer refunds for any physical products sold by **Fractal Visions**.
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#### Shipping and Delivery

* Our products typically take 2-4 weeks to be delivered. This is an estimated delivery time, and delays may occur due to unforeseen circumstances. We do not provide refunds or cancellations due to shipping delays.
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#### Damaged or Defective Products

* In the rare event that you receive a damaged or defective product, please contact our customer support team with the widget for customer support located at the bottom right of the website within 7 days of receiving the product. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund at our discretion.
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#### Lost Shipments

* If your order is lost in transit and not delivered within 30 days of purchase, we will investigate the matter and offer a resolution, a replacement or refund is not guaranteed.
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#### Changes or Cancellations

* We do not allow changes or cancellations of orders once they have been placed.
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#### Contact Information

* If you have any questions or concerns about your purchase or our refund policy, please contact us using the online support chat located at the bottom right of the website.
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By making a purchase with **Fractal Visions**, you acknowledge and agree to the terms of this refund policy.

### Refund Policy for NFTs (Non-Fungible Tokens)

**All Sales Are Final - Blockchain Transactions Are Irreversible**

Thank you for participating in the world of digital art and collectibles with **Fractal Visions**. Please carefully review our refund policy for NFTs before making a purchase.

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#### All Sales are Final

* Once a purchase of an NFT is made, it is considered final and non-refundable. We do not offer refunds or accept returns for any NFTs sold on our platform.
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#### Blockchain Transactions are Irreversible

* Please be aware that all NFT transactions are recorded on the blockchain, and these transactions cannot be reversed or undone. Once a transaction is confirmed on the blockchain, it is permanent.
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#### Ownership and Transfer

* Ownership of NFTs is transferred immediately upon purchase to the buyer's blockchain wallet. It is the responsibility of the buyer to secure their wallet and private keys. We are not responsible for any loss or theft of NFTs due to the buyer's failure to maintain the security of their wallet.
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#### Authenticity and Description

* We make every effort to accurately describe and represent the NFTs listed on our platform. However, buyers should conduct their own due diligence before making a purchase, as we do not guarantee the accuracy of the information provided by creators.
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#### Unauthorized Use

* Unauthorized reproduction, distribution, or use of NFTs may be in violation of copyright and intellectual property rights. Buyers are responsible for adhering to all applicable laws and regulations.
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#### Contact Information

* If you have any questions or concerns about your NFT purchase or our refund policy, please contact us using the online support chat located at the bottom right of the website.
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By purchasing NFTs on **Fractal Visions**, you acknowledge and agree to the terms of this refund policy and the inherent characteristics of blockchain transactions.

### Privacy Policy

**Effective Date:** January 1st, 2021

Welcome to **Fractal Visions**. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data. By using our services, you consent to the practices described in this policy.

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#### Information Collection

**Initial User Profile Setup:** When you create an account or user profile on our platform, we may collect the following types of personal information, which may include but is not limited to:

* Name
* Email address
* Username and password
* Profile picture
* Contact information
* Wallet Address

**Third-Party Websites:** Our website may contain links to third-party websites or services that have their own policies regarding data collection. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites before providing any personal information.
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#### Use of Information

We may use the collected data for various purposes, including but not limited to:

* Order processing and fulfillment
* Providing customer support and responding to inquiries
* Sending marketing communications, updates, and promotional offers
* Analyzing user behavior to improve our services
* Complying with legal obligations
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#### Data Sharing

We may share your data with third parties under the following circumstances:

* With service providers and business partners who assist us in delivering our services.
* To comply with legal requirements or respond to legal requests.
* In connection with mergers, acquisitions, or business transfers.
* With your consent for specific purposes.
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#### Data Security

We take the security of your data seriously and implement reasonable security measures, including encryption, access controls, and utilizing a decentralized file storage system, to protect your information from unauthorized access, disclosure, alteration, or destruction.
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#### Data Retention

We will retain your data only for as long as necessary for the purposes outlined in this policy or as required by applicable laws. Some data may be retained for legal or operational purposes even after you close your account.
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#### User Rights

You have certain rights regarding your data, including the right to:

* Access and review your personal information.
* Correct inaccuracies in your data.
* Request deletion of your data (subject to legal requirements).
* Opt-out of certain data processing activities, such as marketing communications.

To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in the "Contact Information" section below.
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#### Cookies and Tracking

We may use cookies and other tracking technologies to enhance your user experience. You can manage or opt out of these technologies by adjusting your browser settings. Please refer to our Cookie Policy for more details.
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#### Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Effective Date" at the top of this policy will be revised accordingly. We may also notify you of significant changes via email or other means.
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#### Contact Information

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us using the online support chat located at the bottom right of the website.
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By using our services, you acknowledge that you have read and agree to this Privacy Policy, and you consent to the collection and use of your personal information as described herein.

### Fractal Visions Marketplace - Terms of Service

### Effective Date: January 1st, 2021

Welcome to Fractal Visions Marketplace, an online platform dedicated to impact initiatives from creators across various domains, including audio, visual, artificial intelligence, regenerative finance & agriculture, decentralized space & science, and gaming. These Terms of Service ("Terms") govern your use of our platform. By accessing or using the Fractal Visions Marketplace, you agree to abide by these Terms.

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#### Purpose of the Platform

Fractal Visions Marketplace serves as a marketplace for creators and projects within the specified categories to showcase and sell their products, including physical merchandise and NFTs. We aim to support the creator economy by providing a platform for innovation, collaboration, and impact.
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#### Marketplace Fee and Rewards Pool

Part of the marketplace fee collected from transactions on the official Fractal Visions NFT marketplace will be allocated to a rewards pool. This rewards pool is designed to benefit participants within the ecosystem, including creators, contributors, and users. The rewards will be distributed retroactively and periodically in the future as the platform development grows with new innovative builders who also attribute to the attention and popularity of others who making an impact.
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#### Prohibited Conduct

We are committed to maintaining a safe and fair environment for all users. Prohibited conduct includes, but is not limited to:

* Malicious behavior aimed at manipulating users or funding opportunities within the Fractal Visions ecosystem.
* Fraudulent or deceptive practices.
* Violation of intellectual property rights.
* Harassment, hate speech, or any form of discrimination.
* Unauthorized access to or use of others' accounts or information.
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#### Removal of Bad Actors

If we suspect or identify any user engaging in malicious behavior or violating these Terms, we reserve the right to take appropriate action, which may include:

* Temporary or permanent suspension of the user's account.
* Removal of content that violates these Terms.
* Legal action, if necessary.

We encourage users to report any suspicious or harmful behavior to us promptly so that we can take appropriate action.
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#### User Content

By uploading content to Fractal Visions Marketplace, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content on the platform. You are responsible for ensuring that your content complies with these Terms and all applicable laws.
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#### Termination of Service

We reserve the right to terminate or suspend your access to Fractal Visions Marketplace at any time for violations of these Terms or for any other reason we deem necessary.
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#### Changes to Terms

We may update these Terms from time to time to reflect changes in our platform or legal requirements. Any updates will be posted on our website, and the "Effective Date" at the top of this policy will be revised accordingly.
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#### Contact Information

If you have any questions or concerns about these Terms or any issues related to the Fractal Visions Marketplace, please contact us using the online support chat located at the bottom right of the website.
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Thank you for being part of the Fractal Visions community. We look forward to supporting impactful initiatives and fostering collaboration across various creative domains.

### Shipping Policy for Physical Products

Thank you for choosing **Fractal Visions** for your shopping needs. Our shipping policy is designed to provide clarity on how we handle the delivery of physical products purchased from our platform.

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#### Shipping and Delivery Times

* Our products typically take 2-4 weeks to be delivered from the date of purchase. This is an estimated delivery time, and while we strive to meet these expectations, delays may occasionally occur due to unforeseen circumstances such as shipping carrier issues, customs clearance, or other factors. Please note that delivery times may vary depending on your location and the product's origin.
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#### All Sales Are Final

* As outlined in our refund policy, all sales are final, and we do not accept returns or offer refunds for physical products. Please review our refund policy for more details.
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#### Damaged or Defective Products

* In the rare event that you receive a damaged or defective product, we are committed to resolving the issue promptly. Please contact our customer support team with the widget for customer support located at the bottom right of the website within 7 days of receiving the product. We will work with you to assess the damage or defect and provide an appropriate resolution. This may include sending a replacement product or issuing a refund, at our discretion.
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#### Lost Shipments

* If your order is lost in transit and not delivered within 30 days of purchase, we will investigate the matter and offer a resolution, a replacement or refund is not guaranteed.
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#### Changes or Cancellations

* Once an order has been placed, we do not allow changes or cancellations. Please double-check your order before completing the purchase.
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#### Contact Information

* If you have any questions or concerns about your order or our shipping policy, please contact us using the online support chat located at the bottom right of the website.
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By making a purchase with **Fractal Visions**, you acknowledge and agree to the terms of this shipping policy, as well as our refund policy, which governs all sales of physical products on our platform. Thank you for choosing us, and we appreciate your business.

### Contact Information Policy

**Effective Date:** January 1st, 2021

At **Fractal Visions**, we are committed to ensuring that your privacy is respected and protected. This Contact Information Policy outlines how we collect, use, and protect your contact information in compliance with European Union (EU) standards and the General Data Protection Regulation (GDPR).

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#### Collection of Contact Information

**1.1 Consent:**

* We collect your contact information, such as your name, email address, phone number, and mailing address, only with your explicit consent. You provide this information voluntarily through forms on our website, such as registration, contact, or newsletter sign-up forms.

**1.2 Cookies and Tracking:**

* We may collect limited contact information indirectly through the use of cookies and other tracking technologies, as described in our Cookie Policy. This information is used for analytical and marketing purposes and is also governed by this policy.
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#### Use of Contact Information

**2.1 Communication:**

* We may use your contact information to communicate with you, respond to your inquiries, provide updates about our services, and deliver transaction-related information.

**2.2 Marketing and Promotions:**

* With your explicit consent, we may use your contact information to send you marketing communications, newsletters, and promotional offers. You have the right to opt-out of these communications at any time.

**2.3 Legal and Operational Necessity:**

* We may use your contact information to comply with legal obligations, enforce our Terms of Service, or protect the rights, privacy, safety, or property of **Fractal Visions** users, or the public.
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#### Protection of Contact Information

**3.1 Data Security:**

* We implement appropriate technical and organizational measures to protect your contact information from unauthorized access, disclosure, alteration, or destruction.

**3.2 Third-Party Processors:**

* We may use trusted third-party service providers to assist with data processing, such as email delivery, customer relationship management, and analytics. These providers are contractually obligated to safeguard your contact information and comply with GDPR requirements.
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#### Retention of Contact Information

We will retain your contact information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.
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#### Your Rights

**5.1 Access and Correction:**

* You have the right to access and correct any inaccuracies in your contact information that we hold.

**5.2 Withdrawal of Consent:**

* You have the right to withdraw your consent for the collection and use of your contact information for marketing purposes at any time.

**5.3 Deletion:**

* You may request the deletion of your contact information in certain circumstances, as provided by GDPR.
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#### Updates to Contact Information Policy

We may update this Contact Information Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Effective Date" at the top of this policy will be revised accordingly.
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#### Contact Us

If you have any questions, concerns, or requests related to your contact information or this policy, please contact us using the online support chat located at the bottom right of the website.
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**\* *****THIS IS A 24 HOUR CUSTOMER SUPPORT LINE FOR ASSISTANCE***** \***

Thank you for trusting **Fractal Visions**. We are committed to respecting your privacy and protecting your contact information in accordance with EU standards and the GDPR.


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